We like to make our products in super small batches, and sometimes we even make them just for you! Please allow 5-10 working days from the date of your order for us to prepare and take it to the postie.

Once your order is handed over to the post office, it usually takes 2-8 days to reach you in Australia. For the rest of the world, most orders arrive within 2 weeks. If you need your goods sooner, we offer express shipping too.

Yes! Countries we currently ship to include (alphabetically):

Australia, Canada, Denmark, Estonia, Finland, France, Germany, Hong Kong, Italy, Japan, Malaysia, New Zealand, Netherlands, Norway, Singapore, South Korea, Spain, Sweden, Thailand, United Arab Emirates, United Kingdom, United States.

Is your country not on the list? Reach out to us and we'll do our best to make it happen.

A handy size guide lives on every product page with step-by-step instructions for the best fit. Stuck measuring? Need fit tips? Looking for a custom size? Drop us an email, we’ll happily guide you.

We're hoping you and your furry bestie are head over paws with your new goods. But if for any reason you need to send something back, you can return it within 14 days of delivery for a store credit (excluding custom made, personalised, and sale items). For all the details, check out our Delivery & Returns page.

In the event you wish to change your order, please contact us immediately or within 24 hours. Once we start preparing your order we might not be able to make any changes.

Yes we can! If you have a gift to pass on, we can wrap and include a personal handwritten message. Please include details in the "add order note" section before checkout.

Yes! We are very serious about reducing waste and saying no to plastic.

We love a good unboxing experience but not at the expense of our dear planet. Our packaging is simple but cute, and fully recyclable and/or compostable. Our address labels and tape are landfill biodegradable, and can be added to your home compost bin.

Yes, we do! Shipping is complimentary on orders over $150 within Australia, and for our overseas friends, we cover it on orders from A$250.

We only use the highest-quality, natural materials, including natural cork, organic hemp, solid brass hardware, and certified organic fabrics. Each piece is crafted to be durable, safe, and comfortable. By avoiding synthetics, harsh chemicals, and animal leather, our products are cruelty-free and made from renewable, biodegradable materials that help reduce waste and lessen their impact on the planet. You can learn more about our materials here.

For cork parts: Gently wipe with a damp cloth. For tougher stains, use a little mild soap with lukewarm water, then gently wipe dry. Avoid scrubbing or harsh cleaners. For extra protection, apply carnauba or beeswax regularly.

For hemp parts: Hand wash with mild soap, then lay on a towel and gently squeeze out excess water. Hang to dry in the shade.

What about machine washing? Our hemp harnesses and leashes have survived machine washing perfectly well, but because of the hand-painted details, it could potentially cause the paint to wear off. To prevent this, we always recommend hand washing.